You don't need legal action as yet mukka... The BEST thing to do is to keep a record of all correspondence, then contact Vauxhall Head Office... http://www.vauxhall.co.uk/about-vauxhall/about-us/get-in-touch.html or... http://www.vauxhall.co.uk/tools/vauxhall-contact-us.html Ask why their colleagues are passing you off without physically examining the car ;) Let me know if you get no joy... I'm good with people like them, I don't "let-up" if I think I have a viable reason !