Jay21

That could work, however when you take to dealer they will ask if you went elsewhere before go to them!

Last week week when I contacted customer service, they sent me a new file while mentioning FAT32. Unfortunately, this didn't work. I then purchased a new USB stick and downloaded everything again, but it still didn't work. Since I have a Mac, I wondered if that might be the problem, so I tried using my partner's Windows computer, but it still didn't work. After returning from the dealership, I called them to express my frustration, and they opened a complaint. They assured me that someone from Vauxhall would reach out to the dealer. However, the dealer claimed they couldn't resolve the issue, and I had already paid £120!

Hi Alison, I’m in Vauxhall at the moment and they can’t fix. I’ve been advised to conact customer service again. Alternatively I can replace radio and “might” work! Radio plus service would cost around £1000!

That is a good idea. I was able to book with them for next Wednesday 26.03, I will keep you updated.

Thank you for your response. I'm sorry to hear about the situation. I reached out to customer service via the online form, and they provided me with a direct link, but unfortunately, that didn’t work either. I even purchased a new USB stick and formatted it as instructed in their email. Additionally, I tried unplugging the battery, as suggested by some others user. It seems I may need to schedule an appointment with a dealer as well

Were you anle to fix this issue? I’mmhaving the same problem :(