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Is this normal?

Also is taking a £500 deposit as they can't send the part back normal?

 

Story cut short -  Took my car to Vauxhall garage as 3 doors are deadlocked.  After 6 week of telling me various tall tales and contradictory stories they have decided they THINK need to replace the REC (which I must say I think is odd)

Apparently the part is £700!!  Plus £150 labour and also I have to pay £500 up front deposit because they can't sent the part back.

 

I'd appreciate any input on this matter as I'm considering taking legal action.

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