Satnav map updates

[John Lockwood]

Just wondering if anyone else has found they cannot get map updates for the Satnav fitted to the Astra Griffin 2021 model. After 18 months of numerous emails and phone calls with Vauxhall Customer Care I was eventually told recently that the contract with HERE (the company that provides updates for most Vauxhall models) does not cover the satnav fitted into the Astra Griffin because it seemingly fell through the cracks at the time when General Motors sold Vauxhall. Vauxhall Customer Care admitted that they had no technical solution and, despite their website explaining how important it is to keep satnavs updated, they did not consider that they had any obligation to provide updates or an alternative satnav as (in their opinion) the satnav still works and I could easily use Android Auto through my modile phone if I wanted more current maps. They did accept that it should not have taken 18 months for them to tell me why there was no facility to update the maps and offered me a good will payment in recognition of their less than satisfactory customer service but they were adamant that this was not in any way a compensation payment. They flatly refused to replace the satnav and also refused to pay for a third party satnav company to fit a replacement. 

I assume that other Astra Griffin owners will have encountered the same problem.