Failed firmware upgrade

[ALISON HARVEY]

Hi, yesterday I followed all the instructions from my Vauxhall app to update my soft ware and sat nav. It was the download for my VIN number. Now the screen is stuck as in the attached picture and pressing nothing has helped!  

[Jay21]

Were you anle to fix this issue? I’mmhaving the same problem :(

[ALISON HARVEY]

Not yet! Apparently needs a Vauxhall dealer. Can't get in till 11th April. It's absolutely naff! 

[ALISON HARVEY]

Mine now says software loading on demand. System has limited functionality. Stays on for about 40 minutes after doors locked and draining the battery

[Jay21]

Thank you for your response. I'm sorry to hear about the situation. I reached out to customer service via the online form, and they provided me with a direct link, but unfortunately, that didn’t work either. I even purchased a new USB stick and formatted it as instructed in their email. Additionally, I tried unplugging the battery, as suggested by some others user. It seems I may need to schedule an appointment with a dealer as well

[ALISON HARVEY]

It's absurd. I have notified Vauxhall that I will be seeking compensation if I need a new unit. I followed their instructions to the letter 

[Jay21]

That is a good idea. I was able to book with them for next Wednesday 26.03, I will keep you updated. 

[ALISON HARVEY]

Thanks  

[ALISON HARVEY]

I am just wondering . . When I put my VIN number in to Vauxhall it lists my car as a Crossland X. It is in fact an elite nav turbo which after some research this evening I've discovered has a different unit. 

I'm wondering if this is the issue and whether to contact Vauxhall and see if they can amend my VIN number for this version? 

 

[ALISON HARVEY]

I've just spoken to Vauxhall. They say it's the same download even though publicity for the Crossland elite nav turbo says it's different. Not helpful at all  

[Jay21]

Hi Alison, 

I’m in Vauxhall at the moment and they can’t fix. I’ve been advised to conact customer service again. Alternatively I can replace radio and “might” work! Radio plus service would cost around £1000! 

[ALISON HARVEY]

I was afraid of that? Vauxhall have sent me a different download today, say it must be FAT32 usb but the download is to being to go on a FAT32 partitioned drive. You really couldn't make it up! Utterly useless 

[ALISON HARVEY]

If you ring Vauxhall customer service, ask to speak to connected services. Their not quite as hopeless as the ones that answer the phone! 

[ALISON HARVEY]

I've just tried the link just for the software update they sent me and it still says it's incompatible 

[Jay21]

Last week week when I contacted customer service, they sent me a new file while mentioning FAT32. Unfortunately, this didn't work. I then purchased a new USB stick and downloaded everything again, but it still didn't work. Since I have a Mac, I wondered if that might be the problem, so I tried using my partner's Windows computer, but it still didn't work. After returning from the dealership, I called them to express my frustration, and they opened a complaint. They assured me that someone from Vauxhall would reach out to the dealer. However, the dealer claimed they couldn't resolve the issue, and I had already paid £120!

[ALISON HARVEY]

I'm debating getting something else fitted but not sure what functionality I'd lose 

[Jay21]

On 3/26/2025 at 8:31 PM, ALISON HARVEY said:

I'm debating getting something else fitted but not sure what functionality I'd lose 

That could work, however when you take to dealer they will ask if you went elsewhere before go to them!