Wet belt failure.

[Watford_Dan]

My Grandland x petrol eco broke down on M3 motorway after low pressure light warning came on and vehicle came to shuddering halt. No hard shoulder and it such a dangerous situation 2 Police vehicles quickly attended and Police towed us off motorway to a safe location where we were recovered by the AA to my home address as Advanced Vauxhall dealers refused to accept vehicle until a week later. Told Vauxhall that AA said it was a wet belt failure and Receptionist at Vauxhall admitted it was an ongoing problem. Vauxhall the following day confirmed the wet belt had snapped due to wear and tear and the repair wasn’t covered by the Vauxhall warranty nor the extended warranty I had purchased with Autoplus. I pointed out that the Vauxhall guidelines for changing the belt was 6 years or 60.000 and that my car was first registered in October 2020 and had a few thousand miles to reach before the 60,000. Vauxhall accepted this and I then pointed out that since taking possession of the vehicle on a pcp deal in August 23 it had a previous service history and had had 2 full Vauxhall services since my possession and the last one at the end of July 24 on 50,130 miles and If the belt was damaged and needed changing then it should have picked up then. The Vauxhall dealer then said that the damage was probably caused after the full service. He then said he would speak with his manager and after this came back to me and said Vauxhall wasn’t happy with the full service completed by Kwit-Fit in 2022 before Vauxhall took possession of the vehicle and before I became the keeper in August 23. When I asked why, Vauxhall said that on the service invoice the type of oil used during the oil change wasn’t shown and this may have resulted in eroding the wet belt. When I objected to these totally ridiculous excuses it was suggested I should speak to Vauxhall Customer Care to see if they will change the belt free of charge as a good will gesture. Unfortunately that turned out to a complete waste of time. Without being rude the two people in that department i spoke with spoke poor English and had little knowledge of mechanical car problems and were not willing to help in anyway whatsoever. I’m now without a car as they won’t supply a courtesy car if it’s not repaired under warranty. They want £900+ for the repair. I’ve now exhausted Vauxhall so now going down the procedures of complaining to the finance company Stellantis. I’ve apparently got to exhaust this line of enquiry and if they can’t help then it’s the Motor Ombudsman and possibly the Small Claims Court. In the mean time as I’ve no car and I will be forced to pay for the repairs. My PCP deals ends in August. I having been driving cars for over 50 years and this has been my first and I promise you my last Vauxhall I will ever want to see. Absolutely disgusted the way they treat their customers. I would be pleased to hear if anyone else has not given up and pursued it till the end?